Career
Accomplishments, Roles, Projects, Education, Experiences
Professional Summary
Accomplished Digital HR Transformation Specialist, Global HRIS Product & Programme Manager and Enterprise Architect. 20+ digital HR transformation programmes, small (start-up), medium and large enterprise. Further experience driving global businesses forwards in a range of HR Operations, HR Technology Strategy and Change Management roles.
Passionate about technology and leveraging it to realise the future of work. Fascinated by the HR sector and committed to empowering businesses in unlocking the potential of their greatest resource: people.
Career Accomplishments
HRIS Programme Manager
Designed, developed and lead multiple HRIS Programmes, including Workday implementations and optimisations, both as a client and as a partner
HRIS Product Management, Strategy & Operations
Built HRIS product strategy from the ground up, defined operating models and driven operational excellence
Global HR Transformation
Defined requirements, managed change and delivered functional configuration on several global HR transformation projects
5+ Workday Certifications
Core HCM, Compensation and Advanced Compensation, UK Payroll, Launch, PM
Engagement Campaigns
Pioneered a social media outreach strategy, architected a collaboration platform and defined multiple other engagement campaigns across all roles
Employee Awards
Won multiple annual performance awards in the workplace, including "Newcomer of the Year", and "Project Superstar of the Year"
Career Highlights
Career by Numbers:
5+ years in Workday/Digital HR Transformation
6 (successful!) full end-to-end initial Workday implementations
18 distinct HR Transformation Clients with multiple projects across the HRIS space
Key Roles:
Senior Global HRIS Product Owner
HRIS (Workday) Engagement/Programme/Project Manager
HRIS (Workday) HCM/Compensation/Advanced Compensation Lead
Business Change Lead
Key Deliverables
Developed key operational and product development strategies for the HRIS function, ensured successful landing with senior leadership
Architected critical and complex cross-departmental optimisation and transformation programmes for the business, unifying various departments
Implemented and led major end-to-end HR transformation programmes
Project-managed and led 3 HR systems implementation projects simultaneously to promoter NPS scores
Managed budgets & a full team of consultants and lead business change for inaugural, prestigious transformation offerings
Compensation configuration build and migration for 32 countries simultaneously as part of a global big-bang go-live
Advanced Compensation design delivery and management for 4 clients simultaneously during peak delivery season
Career History
People Systems Product Owner, Enterprise Technology | 01/2022 - Present
Summary/Achievements:
People Tech Product Owner, focussed on developing product strategy, employee experience and operational excellence in the HR systems space.
Developed a People Technology maturity assessment and People Technology strategy for the HR and IT functions.
Created the frameworks, strategies and governance for, and advised upon the contents of, a next-level People Systems roadmap and Transformation Delivery Programme.
Designed and led a comprehensive Workday Assessment, detailing techno/functional pain-points and opportunities. Developed metrics and scoring methodologies to rank proposed solutions to address. Architected an extensive enhancements programme, providing robust governance and controls for managing resultant enhancement activity.
Advised on best-practice use of tools and overall systems architecture for realisation of enhanced people strategy.
Responsible for interdepartmental relations between People and Technology teams, developing trust and breaking down silos.
Drove operational excellence through the provision of best-practice templates and methodologies to the wider team. Performed quality assurance activities and mentored colleagues towards personal performance goals.
Defined and implemented a Target Operating Model for People Tech support team.
Responsible for maintaining the core People Systems (Workday, Deputy) and performing BAU and project configuration activities.
Consulted business users on proper design and use of Workday towards their use-cases and requirements.
Challenged standard operating procedures, proposed new processes and provided creative input on engagement campaigns.
Supported the design and roll-out of new a ITSM portal (ServiceNow).
Managed the roll-out of new Workday User Interface design updates and various other enhancements.
Built and tested heavily bespoke and complex configuration for annual compensation review process, provided leadership to project manager and configuration specialists to prevent delays and deliver successfully on-time.
Interviewed and assessed numerous candidates for roles across the IT team, supporting growth ambitions.
Supported Payroll team and held 3rd-party support to account on delivering UK Payroll configuration updates.
Managed implementation of new Payroll interfaces.
Developed team capacity planning strategy and framework.
Support tender processes, defined problem statements and requirements for advanced tools (e.g. workforce planning and analytics)
Re-built team microsite (intranet) and developed business-engagement activity. Built out the team brand and core values.
Additional Duties:
Driving operational excellence; developing HRIS strategy; defining support models; designing operational processes; outstanding customer service; relationship/stakeholder management; engagement campaigns and comms; fixing Defects, configuring complex and bespoke requirements; creating workbooks and delivery documentation; requirements documentation and management; change control and recommendations; mentoring and knowledge sharing.
Projects Lead:
Workday Tenant Assessment
Workday Optimisation Programme
People Systems Target Operating Model
People Technology maturity Assessment
People Systems Transformation Programme (& Roadmap)
People Tech Cost Optimisation Programme
People and Organisational Data Integrity
India Payroll Interface
Workday Today (2022R2)
Managing Consultant, HR & Employee Experience | 09/2021 - 01/2022
Summary/Achievements:
Digital HR Transformation consultant, focussed on Employee Experience, HR Operational Design and Organisational Change Management.
Mentored multiple colleagues and developed Workday capability within Invent business unit on flagship project.
Took over mid-project and turned red rag status to green in just three weeks.
Built and delivered comprehensive Stakeholder Mapping, Communications Plan & Training Plan documents and plans to agreed standards and on-time for critical milestones.
Managed the budgets and hours of full team of Invent consultants.
Developed and delivered training content to business users.
Key Duties:
Driving effective business change; developing brand-new capabilities and offerings for the business; mentoring/managing juniors and colleagues; managing time-sheets, forecasts and budgets; leading teams and assigning tasks; relationship/stakeholder management; driving change; process mapping; stakeholder mapping; comms planning; training planning; training development; training delivery.
Projects/Clients:
Southern Water | Business Change Lead | Workday LE HCM Implementation | 09/2021 - 01/2022
Lead the organisational change workstream for initial complex large-enterprise HCM Workday implementation. Created comprehensive training & comms plans from stakeholder mapping documents. Facilitated the flow of information within the project team and coordinated tightly with the Workday Engagement Manager.
Workday Consultant & Engagement Manager, EMEA Professional Services | 01/2020 - 09/2021
Summary/Achievements:
Worked as a Workday Professional in a variety of roles; including as a compensation, payroll and HCM delivery consultant, as well as in Engagement/Project Management, sales development and SLT advisory roles.
Both architect and lead content developer for new global intranet and new global project management tool for use by the professional services part of the business in revolutionising client interaction and experience.
Lead multiple Workday projects & functional workstreams over varying project life-cycles, across a multitude of delivery projects, for both medium enterprise and large enterprise clients, and in a range of industries.
Delivered consultation and Workday configuration for 10+ clients, in both Initial and Phase X Workday deployments; as well as enhanced testing, defect management and knowledge transfer support.
Managed stakeholders and developed key client relationships across all delivery roles, ensuring successful up-sell and follow-on deal possibilities, as well as enhanced market reputation for OSV.
Selected (1 of 3) for Engagement Manager pilot training and supported project management activities by writing and then developing key governance strategies and documents for use across a variety of projects.
Organised, wrote and delivered “Away Day” training session contents to wider HCM Professional Services practice, developing delivery methodologies and curating bespoke OSV Design Thinking collateral.
Facilitated graduate and colleague development and growth, through the provision of training sessions and materials, as well as through considered delegation of delivery activities; contributing to overall resourcing potential and development.
Responsible for defining the vision of and developing materials for the European Gold Standard Methodology initiative; including owning the accountability for the completion of all delivery templates and documents in the HCM and Compensation workstreams. This required considerable coordination and the negotiation of compromise across the team, to deliver results that were universally well-received.
Proactively curated and developed bespoke OSV sales offerings during periods of uncertainty and instability due to global market conditions; from identification of opportunity, through to creation of formalised offering materials.
Organised, marketed and hosted quizzes and other social engagements across the European business, coordinating with the Global business for marketing and visibility purposes.
Supported “Collaboration” initiatives and worked as a tools and technologies champion to drive change through the business relating to employee communication and the sharing of information. Collaborated on refining the new-world vision, and produced requirements for determining success in the future state.
Additional Duties:
Delivering workshops; fixing defects; supporting testing activities; solutioning new approaches and best-practice configuration; configuring complex and bespoke requirements; creating workbooks and delivery documentation; requirements documentation and management; change control and recommendations; mentoring and knowledge sharing; completing Workday update-training and up-skilling in Workday knowledge; managing time-sheets and forecasts; leading teams and assigning tasks; participating in lessons-learned activities.
Projects/Clients:
WorldRemit (2) | Advanced Compensation Lead | Workday Phase X Advanced Compensation Implementation | 08/2021 - 09/2021
Successfully designed a comprehensive Workday Advanced Compensation solution for existing global finance client, including running all design workshops and providing support to junior consultants to complete the tenant build.
Badoo (Bumble) | Advanced Compensation Lead | Workday Phase X Advanced Compensation Implementation | 07/2021 - 09/2021
Worked as Workday Advanced Compensation lead for US-based dating app company to develop Advanced Compensation module for a Phase X Workday implementation. Completed all design sessions and initial tenant build, as well as mentoring junior resources to upskill. Design included all reward aspects: Salary review, Bonus and Stock.
Sportradar | Advanced Compensation Lead | Workday Phase X Advanced Compensation Implementation | 07/2021 - 09/2021
Took over as Advanced Compensation lead for Workday Phase X implementation for Europe-based sport marketing company. Lead redesign process of global bonus processes as well as managing end-to-end testing. Configured pre-production tenant, created Knowledge Transfer materials and coached junior resources to complete delivery.
Marel | Engagement Manager & Advanced Compensation Lead | Workday Phase X Advanced Compensation Implementation | 04/2021 - 09/2021
Workday Advanced Compensation Phase X implementation for a global food manufacturing client, building a new global annual salary review process for the organisation. Worked across both the Engagement Manager and Advanced Compensation roles, initially building the plan for the project before taking over the lead for delivery, completing the complex design work, building the configuration and supporting with defect resolution and testing. Supported up until production build before handing over.
The Gym Group | Engagement Manager | Workday Phase X UK Payroll Implementation | P12/2020 - 08/2021
Engagement Manager for Workday UK Payroll Phase X implementation. Managed the Payroll team to implement new payroll system and cutover from old, developing all project plans and project governance framework. Successfully delivered on time and on budget with excellent NPS scores.
Ontic Engineering & Manufacturing UK Ltd | Engagement Manager & Advanced Compensation Lead | Workday Phase X UK, US Payroll & Advanced Compensation Implementation |11/2020 - 07/2021
UK Payroll, US Payroll and Global Advanced Compensation Phase X Workday implementation for global manufacturing organisation. Worked as one of 2 engagement managers as well as the Advanced Compensation lead. Ran all of Advanced Compensation, building bonus and annual salary review processes globally. Worked with the Payroll teams in the UK and US, developing delivery and cutover plans, defining testing strategies and criteria, managing tenants and building status reports for the client.
Zoopla Property Group | Engagement Manager & Test Lead | Workday HCM Launch Implementation | 11/2020 - 05/2021
Initial Workday (Launch) implementation for UK based property group. Developed a new testing services role to support SOW as required by the client, developing test strategy and plan as well as providing test management support and expertise for Workday HCM implementation. Joint Engagement Manager, managing a variety of escalations, concerns and risks for a challenging and ambitious HCM and UK Payroll initial implementation Programme. Processed a number of Change Orders and managed changing resources over a tight delivery timeline.
WorldRemit (1) | Test Lead | Workday HCM Launch Implementation | 11/2020 - 05/2021
Initial Workday (Launch) implementation for global finance company. Developed a new testing services role to support SOW as required by the client, developing test strategy and plan as well as providing test management support and expertise for Workday HCM implementation.
The Stars Group Inc. | HCM Lead | Workday Phase X Optimisation Project | 06/2020 - 10/2020
Tenant review and redesign of job catalogue and benchmarking processes in Workday for global betting company. Defined the bespoke approach, ran discovery sessions, built proposals and designed the new solution. Managed colleagues to deliver configuration. Built bespoke spreadsheet templates for enhanced offline processes. First-of-a-kind project for OSV.
Greensill | Compensation & Advanced Compensation Lead | Workday Launch HCM Implementation | 04/2020 - 10/2020
Initial Workday (Launch) implementation for UK financial company. Created simple but comprehensive Advanced Compensation solution vastly under budget and ahead of schedule for new OSV client. Also ensured all core compensation configuration was completed to a high standard, supporting an analyst to complete activities and providing key mentoring on a vast range of topics. Received strong feedback from a challenging PM, who called out the quality with which these workstreams were run.
Hastings Direct | Advanced Compensation Consultant | Workday Phase X Advanced Compensation Implementation | 09/2020 - 09/2020
Provided 2 weeks of cover and support for testing on an Advanced Compensation phase x implementation for an existing UK insurance client. Rectified a number of defects and acted as a point of contact for the client during the cover period, successfully interpreting a colleague's solution and ensuring continuity of service for the client throughout the project, leading to a slew of perfect NPS scores upon project completion.
Eli Lilly | UK Payroll Consultant | Workday Phase X UK Payroll Implementation | 07/2020 - 09/2020
UK Payroll phase X implementation for global pharma company. Supported UK payroll implementation through Plan and Architect phases by completing an HCM tenant review, as well as delivering design sessions and undertaking configuration and data loading activities for the initial payroll build. Rolled off the project early to support with other high-priority projects.
Mondelez International | Tester | Workday Large Enterprise HCM Implementation | 02/2020 - 05/2020
Worked as a test support consultant and managed a team of testers from OSV to deliver testing support for 3rd party Workday partner, leveraging deep product expertise.
G-Research | UK Payroll Consultant | Phase X UK Payroll Implementation | 02/2020 - 08/2020
Workday UK Payroll phase X implementation for UK based financial data company. Worked as a payroll consultant to support the configuration and build of new workday payroll module. Supported design and confirmation sessions, loaded data and migrated tenant builds throughout the project.
St. Modwen Properties Limited | Advanced Compensation Lead | Phase X Advanced Compensation Implementation | 01/2020 - 07/2020
Advanced Compensation lead for Workday Phase X implementation for UK properties company. Single resource assigned to build new bonus and annual salary review processes and functionality in Workday. Ran design, confirmation and knowledge transfer sessions. Managed testing and defect resolution. Migrated tenant builds, loaded data and built production environment. Supported with delivery and cutover plans.
Technology Consultant, IBM Professional Services | 08/2017 - 01/2020
Summary/Achievements:
Worked as a technology consultant in various roles, developing key skills across the board.
Used the fast-paced business environment of IBM to hone communication skills, both written and verbal, responding efficiently and effectively to both clients and colleagues.
Worked extensively in an ever-shifting team structure, and successfully and continuously adapted to varying levels of responsibility and accountability in roles, underlined throughout by excellent feedback from colleagues and managers.
Received substantial praise from clients, particularly for being attentive and thorough in completed work.
Progressed keen analytical skills due to the level of complexity involved in project work undertaken at IBM. Applied problem-solving processes and mind-sets to an ever-increasing range of challenging scenarios.
Amassed a number of Workday certifications in a very short period of time, underlining a commitment and dedication to delivering Workday implementations to the highest possible standard.
Gained exposure to the end-to-end project life cycle, adding value to all stages of it. Particularly excelled in delivering specialist knowledge to diverse global teams, and was vital in the process of translating business requirements into tangible, functional configuration for clients throughout.
Developed key “give-back” campaigns during IBM career. Examples include: lead a "People Champions" team for the largest Elite account in the UK; created a social media outreach initiative for the UKI Workday Practice from scratch.
Completed a course of general Consulting Skills workshops, totalling 7 full days of hands-on learning.
Responsible for personal and professional development and training, totalling 180+ hours of logged learning over 2.5 years
Additional Duties:
Client stakeholder management, ownership and coordination; requirements workbook management and delivery; delivery of global configuration for both HCM and Compensation modules in the Workday HCM product; defect management and resolution; design of test scenarios and development of testing scripts and processes; management of off-shore resources and cross-workstream coordination; documenting of new tenant migration practices for the compensation module, utilising the newest Workday tools and methodology; providing BAU team support post go-live, including the delivery of specialist Workday knowledge and training; process mapping lead for global Success Factors implementation.
Projects/Clients:
BAT | Design Thinking & Process Design Lead | Phase X SuccessFactors Implementation | 09/2019 - 12/2019
Developed and ran design thinking and process design workshops for global SuccessFactors implementation.
BP | Workday Consultant | LE HCM 09/2017 - 08/2019
Workday Compensation consultant for complex 2+ year global HR transformation programme. Responsible for all requirements gathering and compensation builds.
Skills & Education
BSC (Hons): Physics
University of Birmingham
June 2017
GPA: 2:1
